As soon as we receive the DNA samples at our offices they will be dispatched to the laboratory for testing, results are released 5-7 working days from receipt of swabs by our laboratory. If you require a faster turnaround time and would like to take advantage of our rush processing service at extra cost, please contact us to discuss your requirements.
We will confirm receipt of your samples by either post or e-mail and notify you of your unique case reference number. You must ensure that you have indicated on the registration form how you would like to receive your results.
If you are unable to take a DNA sample using the swabs provided, please contact us for a list of alternative DNA sources including hair, nail clippings, bloodstains and cigarette butts or click here for full details.
Please contact one of our customer service advisors on 0870 160 8211 if you require a relationship test other than a paternity test, or would like to test additional applicants. We will advise you of any additional costs and make the necessary arrangements.
Please note that if you require a test for legal or immigration purposes, you must contact us before using your kit as there are a number of additional processes and checks that need to be undertaken.
We appreciate the confidentiality with which these results must be provided to you and can therefore either post them upon receipt (sealed for the applicant’s attention only) or e-mail them for the applicant’s attention. Please indicate on the registration form how you would like to receive your results.
It is sincerely hoped that we are able to provide the answer you seek from these tests, however we would also urge you to consider the repercussions of an unfavourable result. We have formed alliances with a number of professional bodies who are able to provide independent advice and counselling; you will find details at DNA Help & Support
The answers to the most frequently asked questions can be found on our website at DNA FAQs.
Finally, should you have any questions, queries or issues with regards to the service our company provides, please do not hesitate to contact us on 0870 160 8211, or e-mail us at homedna@ibdna.com
8 easy steps to collect your DNA sample
Step One:
Do not drink coffee or tea, or use tobacco products for 4 hours prior to sampling. Samples containing coffee, tea or tobacco residues may not process properly!
Step Two:
Wash your hands and rinse subject’s mouth three times with warm water. (For infants – allow them to drink water from a bottle or wait 2 hours from last feeding)
Step Three:
Remove the first swab from the sterile packaging, taking care not to touch the tip of the swab. Collect cheek cells by rolling the tip of the sample collection swab firmly on the inside of both cheeks (30 times each or for about 1 minute). Be certain to move the swab over the entire inner cheek surfaces. This action should be firm but not aggressive and should cause no discomfort.
Please click play on the video to the right to watch a demonstration.
Step Four:
Repeat this process for the same individual with the second swab. You must submit two swabs per person.
Step Five:
Allow the swabs to air dry at room temperature for at least 15 minutes. To avoid contamination, do not allow the tips of the swabs to touch anything.
Step Six:
Place the used swabs in the appropriate sample collection envelope (do not put back in original plastic packaging) and ensure that the details required on the outside of the envelope are clearly completed including signature. Be sure to seal the envelope firmly.
Step Seven:
Repeat this process for every individual being tested using a different swab and envelope for each person.
Step Eight:
Once you have successfully collected all DNA samples, put them inside the reply envelope together with the completed sample collection and registration forms. It is very important that these are fully completed including payment details and signatures – failure to do so will delay your results. Tick each step as you complete them to ensure nothing is forgotten.
Results will be available 5-7 working days from the day our laboratory receive the samples.
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